{"product_id":"xbox-model-1914-tmr-mail-in-upgrade","title":"Microsoft Xbox Series X\/S Controller Model 1914 TMR Mail-In Upgrade","description":"\u003ch2\u003eService Overview\u003c\/h2\u003e\n\u003cp\u003e\u003cstrong\u003eSend us your own controller.\u003c\/strong\u003e This is a professional mail-in upgrade for a genuine Microsoft Xbox Series X\/S Wireless Controller Model 1914. A replacement controller or loose parts are not supplied.\u003c\/p\u003e\n\u003ch2\u003eSupported Model \/ Compatibility\u003c\/h2\u003e\n\u003cp\u003eFor genuine Microsoft Model 1914 controllers only. Your controller must power on normally and have no severe motherboard damage, significant liquid damage or damage caused by previous repair attempts. Contact us about additional faults before shipping. We request approval before additional chargeable work.\u003c\/p\u003e\n\u003ch2\u003eWhat's Included\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003eInstallation of two K-Silver TMR joystick modules and new magnetic thumbstick base assemblies.\u003c\/li\u003e\n\u003cli\u003ePrecision microsoldering and internal cleaning.\u003c\/li\u003e\n\u003cli\u003eJoystick calibration, dead-zone and circularity testing.\u003c\/li\u003e\n\u003cli\u003eController functionality testing and a firmware update when applicable.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2\u003eMail-In Process\u003c\/h2\u003e\n\u003col\u003e\n\u003cli\u003ePlace your Shopify order for the applicable service.\u003c\/li\u003e\n\u003cli\u003eReceive the order-specific mailing address and shipping instructions after order placement.\u003c\/li\u003e\n\u003cli\u003eSecurely package and send your Model 1914 controller.\u003c\/li\u003e\n\u003cli\u003eWe install, calibrate and test the upgrade.\u003c\/li\u003e\n\u003cli\u003eAfter completion, pay the manual Square invoice; your controller is returned with tracking.\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003cp\u003eSend only the controller unless instructed otherwise. Do not include batteries, cables or accessories. Include your order number and model. Follow the \u003ca href=\"\/pages\/stage-2-draft-mail-in-instructions\"\u003eMail-In Instructions\u003c\/a\u003e.\u003c\/p\u003e\n\u003ch2\u003eTurnaround\u003c\/h2\u003e\n\u003cp\u003eTarget turnaround is two business days Monday–Friday after receipt, excluding transit time and service-specific exceptions.\u003c\/p\u003e\n\u003ch2\u003eCalibration \/ Testing\u003c\/h2\u003e\n\u003cp\u003eTesting includes joystick dead zone and circularity, buttons, triggers, USB and wireless connectivity, followed by final inspection. Firmware is updated when applicable.\u003c\/p\u003e\n\u003ch2\u003eImportant Compatibility Information\u003c\/h2\u003e\n\u003cp\u003eCheck the model number before purchasing. The installed joystick modules have adjustable tension. International mail-in repair services are not offered.\u003c\/p\u003e\n\u003ch2\u003ePayment and Return Shipping\u003c\/h2\u003e\n\u003cp\u003eEvery order is manually invoiced through Square, separate from Shopify. Physical products ship after invoice payment; mail-in repairs are invoiced after completion and returned after payment. Mixed orders are allowed. You pay inbound mail-in shipping; successful initial repair return shipping is included in the service price and paid by Outsource Repairs. If repair fails before payment, only return shipping is invoiced and the device returns after that charge is paid; if repair payment was collected, it is refunded minus return shipping. No unsuccessful repair\/service charge applies unless other work is separately authorized. Warranty shipping is separate; customers pay both directions unless separately approved. This service is U.S.-only. Your Shopify shipping address is the return address. Private mailing instructions follow Shopify order placement. See \u003ca href=\"\/pages\/stage-2-draft-shipping-returns\"\u003eShipping \u0026amp; Returns\u003c\/a\u003e.\u003c\/p\u003e\n\u003ch2\u003e24-Month Warranty\u003c\/h2\u003e\n\u003cp\u003eThe limited 24-month warranty begins when you receive the repaired controller. It covers installed parts and workmanship associated with this upgrade. Unrelated failures, misuse, liquid or physical damage and unauthorized modifications are not normally covered. Customers pay warranty shipping both directions unless separately approved. Completed mail-in services follow the warranty process rather than ordinary product returns. Read the \u003ca href=\"\/pages\/stage-2-draft-warranty\"\u003efull Warranty terms\u003c\/a\u003e.\u003c\/p\u003e\n\u003ch2\u003eQuestions \/ Support\u003c\/h2\u003e\n\u003cp\u003eUse our \u003ca href=\"\/pages\/stage-2-draft-contact\"\u003eContact form\u003c\/a\u003e for compatibility, order or installation questions. Include your controller model and the component you need.\u003c\/p\u003e","brand":"Outsource Repairs","offers":[{"title":"Default Title","offer_id":67594784178249,"sku":null,"price":35.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1677\/5595\/files\/xbox-model-1914-tmr-mail-in-upgrade-1.png?v=1790813795","url":"https:\/\/outsourcerepairs.com\/products\/xbox-model-1914-tmr-mail-in-upgrade","provider":"Outsource Repairs","version":"1.0","type":"link"}