Frequently Asked Questions

Find answers to common questions about Outsource Repairs products, mail-in repair services, controller upgrades, shipping, returns, and warranty coverage.

General

What does Outsource Repairs offer?

Outsource Repairs provides professional electronics repair services, controller upgrades and modifications, replacement parts, upgraded controller logic boards, repair tools, and related electronics products.

How can I contact Outsource Repairs?

Please use our Contact Us page if you have questions about a product, repair service, existing order, compatibility, return, or warranty claim.

When contacting us about an existing order, please include your order number whenever possible.

Ordering & Shipping

How quickly will my order ship?

In-stock physical products normally ship within 24 hours of receiving payment, Monday through Friday.

Orders placed on weekends or holidays will be processed on the next business day.

Is shipping free?

Yes. Standard shipping is free on physical products purchased through Outsource Repairs.

What shipping carrier do you use?

We primarily use USPS Ground Advantage for standard shipments. Tracking information will be provided when your order ships.

Do you ship internationally?

Yes. Physical products may be shipped internationally where shipping service is available.

International customers are responsible for applicable customs duties, import taxes, brokerage fees, or other ch