Privacy Policy

Last Updated: September 16, 2026

Outsource Repairs respects your privacy and is committed to protecting the personal information you provide when visiting our website, creating an account, purchasing products, or using our repair services.

This Privacy Policy explains how Outsource Repairs collects, uses, shares, and protects personal information when you use our website, products, and services.

Information We Collect

Depending on how you interact with Outsource Repairs, we may collect information such as:

Name
Billing and shipping address
Email address
Phone number
Account and login information
Order and transaction information
Repair service information
Device information you provide in connection with a repair
Communications and customer service requests
Shipping and tracking information
Website usage and technical information, such as browser, device, IP address, and cookie information

Payment information may also be collected and processed by our payment service providers. Outsource Repairs does not need to directly store complete credit or debit card information to process your transaction.

How We Use Your Information

We may use personal information to:

Process and fulfill orders
Provide mail-in repair and modification services
Process payments
Create and maintain customer accounts
Provide shipping and tracking information
Communicate about orders or repairs
Respond to questions and customer service requests
Process returns and warranty claims
Prevent fraud and protect our website and customers
Maintain and improve our website, products, and services
Comply with applicable legal and regulatory requirements

Customer Accounts

Customers may choose to create an account with Outsource Repairs.

Account information may be used to provide access to order information, account features, saved customer information, and other services available through our website.

You are responsible for maintaining the confidentiality of your account credentials and should contact us if you believe your account has been accessed without authorization.

Payments

Payments may be processed through third-party payment providers, including Square.

When making a payment, certain personal and transaction information may be provided directly to the payment processor as necessary to authorize and complete the transaction.

Payment providers process information according to their own privacy and security practices.

Shipping

We use shipping providers, including the United States Postal Service (USPS), to fulfill and deliver orders and return repaired devices.

Information such as your name, shipping address, and other information necessary to create a shipping label, deliver your package, and provide tracking may be shared with shipping providers.

Mail-In Repair Services

When using a mail-in repair service, we may collect information necessary to identify your device, associate it with your order, perform the requested service, communicate with you, and return the device.

Customers should back up important information whenever possible before sending a device for repair.

Unless necessary to perform the requested repair or diagnostic service, customers should avoid providing unnecessary passwords, account credentials, or other sensitive personal information with their device.

Marketing Communications

Outsource Repairs may offer customers the opportunity to receive promotional emails or other marketing communications.

We will only send promotional communications where the customer has provided the appropriate consent or otherwise requested to receive them.

Customers may unsubscribe from promotional communications at any time using the unsubscribe option provided with the communication.

Unsubscribing from marketing communications does not prevent us from sending transactional communications necessary to complete an order, repair, warranty service, or other customer-requested transaction.

Cookies and Website Technologies

Our website may use cookies and similar technologies that are necessary for website functionality, customer accounts, shopping carts, checkout, security, preferences, and other storefront features.

Our website is operated using Shopify, which may process certain information and use cookies or similar technologies as part of providing the storefront and ecommerce platform.

Your browser may allow you to block or delete certain cookies. Disabling necessary cookies may affect the functionality of some portions of the website.

Shopify

Our online store is hosted using Shopify.

Shopify provides the ecommerce infrastructure used to operate portions of our website, storefront, customer accounts, and checkout experience. As a result, Shopify may collect and process personal information when you interact with our store.

Shopify's handling of personal information is also governed by its applicable privacy policies and terms.

How We Share Information

Outsource Repairs does not sell your personal information.

We may share information with service providers when reasonably necessary to operate our business and provide services to you, including:

Ecommerce and website providers
Payment processors
Shipping carriers
Technology and hosting providers
Customer service providers
Professional advisers or service providers
Government or legal authorities when required by law

We provide service providers only with information reasonably necessary for the applicable business purpose.

Data Retention

We may retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain business and transaction records, provide warranty support, resolve disputes, prevent fraud, and comply with legal, tax, accounting, or regulatory requirements.

Retention periods may vary depending on the type of information and the reason it was collected.

Data Security

We take reasonable administrative and technical measures intended to protect personal information from unauthorized access, loss, misuse, or disclosure.

However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure.

Your Privacy Choices and Rights

Depending on where you live, applicable privacy laws may provide certain rights regarding your personal information.

These rights may include the ability to request access to, correction of, or deletion of certain personal information, or to request additional information about how your personal information is processed.

To submit a privacy-related request, please use our Contact Us page.

We may need to verify your identity before completing certain requests.

Children's Privacy

Outsource Repairs offers general electronics products and repair services and does not intentionally collect personal information from children where parental or guardian consent is required by applicable law.

If we become aware that personal information has been collected in violation of applicable children's privacy requirements, we will take reasonable steps to address the information as required.

International Customers

Customers outside the United States who purchase physical products should understand that their personal information may be processed or stored in the United States or other locations where our service providers operate.

Applicable privacy rights may vary depending on your country or region.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, website, services, technology, or legal requirements.

When changes are made, the updated policy will be posted on this page and the "Last Updated" date will be revised.

Contact Us

If you have questions about this Privacy Policy, how your information is handled, or would like to submit a privacy-related request, please use the Contact Us page on the Outsource Repairs website.