Shipping & Returns
At Outsource Repairs, we work to process and ship orders quickly while providing clear policies for physical products and mail-in repair services. Please review the information below before placing your order.
Shipping – Physical Products
All in-stock physical product orders are processed and shipped within 24 hours of receiving payment, Monday through Friday.
Orders placed on weekends or holidays will be processed on the next business day.
Free standard shipping is included with all physical product orders. We primarily ship using USPS Ground Advantage, and tracking information will be provided once your order has shipped.
Delivery times provided by the carrier are estimates and may be affected by weather, holidays, or other carrier delays outside of our control.
Mail-In Repair Services
Mail-in repair services are typically processed within 2 business days, Monday through Friday, after we receive your device.
Customers are responsible for the cost of shipping their device to Outsource Repairs unless otherwise stated on the service listing.
Return shipping is included with your repair service. Tracking information will be provided when your repaired device is shipped back to you.
Repair turnaround time does not include transit time to or from Outsource Repairs.
Returns – New Products
New products may be returned within 30 days of delivery and must be returned in new, unused, and uninstalled condition, including any included components or accessories.
Products showing signs of installation, use, modification, damage, or alteration may not be eligible for return.
Returns – Used Products
Used products may be returned within 30 days of delivery.
The product should be returned in the same general condition in which it was received.
Installed Electronic Parts
Electronic parts that have been installed are not eligible for return, with the exception of eligible logic boards.
Installation includes soldering, connecting, mounting, modifying, or otherwise placing a component into a device for use or testing.
If you believe a part is defective, please contact us before returning it so we can assist with troubleshooting and determine whether the product qualifies for a return or warranty service.
Defective Products
If an item is confirmed to be defective, Outsource Repairs will cover the return shipping cost.
Please contact us before shipping a suspected defective item back. We may request basic troubleshooting information, photographs, or other information necessary to verify the issue and assist with the return.
Products damaged through improper installation, misuse, accidental damage, unauthorized modification, or other conditions not covered by the applicable warranty may not qualify as defective.
For additional coverage information, please review our Warranty Policy.
Mail-In Repair Returns & Refunds
Completed mail-in repair and modification services are not eligible for return or refund once the service has been performed.
If you experience an issue related to the repair or modification we performed, please contact us. Eligible issues will be handled through our warranty service rather than through the standard product return process.
International Orders
Physical parts and products may be shipped internationally where shipping service is available.
International customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by their country or local authorities.
Mail-in repair services are currently intended for customers within the United States. International mail-in repair services require prior approval from Outsource Repairs before a device is shipped to us.
Please contact us before placing or shipping an international mail-in repair order.
Questions or Return Requests
If you need to request a return, report a defective product, or have questions regarding shipping or eligibility, please use our Contact Us page before sending an item back.
Providing your order number and a brief description of the issue will help us assist you more quickly.