Mail-in repair requires sending your own device or the assembly specified in the service listing. Follow any service-specific instructions supplied for your order.

1. Select and purchase the service

Match the service to the exact device/controller model and fault. If you are unsure, contact us before purchasing or shipping. Tell us about other damage or previous repair attempts.

2. Read the shipping instructions

After you place your Shopify order for the appropriate service, we provide the applicable mailing address and shipping instructions. Use those order-specific instructions rather than sending a device to an address found elsewhere. Contact us if you have not received them or need help identifying what to send. International mail-in repair services are not offered.

3. Prepare your device

Back up important data whenever possible. Do not include unnecessary account passwords or sensitive personal information. Send only the device, board or assembly required for the selected service; keep accessories, memory/SIM cards and unrelated items unless we specifically request them.

4. Pack securely

Wrap the item in protective packing material and use a sturdy box. Cushion it so it cannot move or be damaged during transit. Include a note with your order number, device model and the issue being repaired. For exposed boards, contact us if you need packing guidance.

5. Ship and retain tracking

You pay inbound shipping. Retain your tracking details. Carrier transit time is separate from repair-processing time.

6. Repair, invoice and return

Our target is two business days Monday-Friday after receipt, excluding transit. Device condition or parts availability may affect timing; we seek approval for additional work that adds charges. Every Shopify order is manually invoiced through Square, which is separate from and not connected to Shopify. Customers do not complete ordinary payment through Shopify. Physical products ship after invoice payment. Mail-in repairs are invoiced after repair completion and returned after invoice payment. You may combine physical products and mail-in services in one order. Successful initial repair prices include return shipping paid by Outsource Repairs, with no additional initial return-shipping charge. Your Shopify shipping address is the return address.

If the device cannot be repaired

If a device cannot be repaired and no repair payment has been collected, we invoice only the cost of returning the unrepaired device and return it after that shipping charge is paid. If repair payment has already been collected, we refund that payment minus the cost of return shipping and return the device. No repair or service charge is collected for an unsuccessful repair unless you separately authorize other approved work. This rule is separate from successful initial repairs and warranty shipping.

After your repair

Mail-in repairs have a 24-month limited warranty beginning when you receive the repaired device. Warranty shipping is paid by the customer both directions unless separately approved. See Warranty and Shipping & Returns. Contact us before sending a device for warranty service.