Stage 2 Draft - Terms of Service

These Terms of Service govern your use of the Outsource Repairs website and your purchase or use of products, repair services, modifications, and other services provided by Outsource Repairs.

By accessing our website, placing an order, creating an account, or submitting a device for service, you agree to these Terms of Service.

Products and Services

Outsource Repairs provides electronics repair services, controller modifications and upgrades, replacement parts, upgraded electronic assemblies, repair tools, supplies, and related products.

We reserve the right to modify, discontinue, limit, or refuse products or services where reasonably necessary.

Product descriptions, compatibility information, photographs, specifications, and pricing are provided as accurately as reasonably possible. Customers are responsible for reviewing product compatibility and service requirements before placing an order.

Orders and Payment

Every Shopify order is manually invoiced through Square, which is separate from and not connected to Shopify. Customers do not complete ordinary payment through Shopify. Physical products ship after invoice payment. Mail-in repairs are invoiced after repair completion and returned after invoice payment. You may combine physical products and mail-in services in one order.

Orders may be canceled or refunded if:

  • A product is unavailable

  • An incorrect price or product description was published

  • Payment cannot be processed

  • An order is suspected of fraud or unauthorized activity

  • We determine that we cannot reasonably provide the requested product or service

Prices may change without notice. Changes do not affect orders that have already been completed and paid unless otherwise required by law.

Product Compatibility

Customers are responsible for verifying that replacement parts, logic boards, controller components, tools, and other products are compatible with their device before installation.

Many electronics use different hardware revisions that may appear similar but are not interchangeable.

Product listings identify the models and revisions supported by the specific offering.

Please contact Outsource Repairs before ordering if you are uncertain about compatibility.

Customer-Installed Parts

Installation of electronic components requires appropriate technical knowledge, tools, and procedures.

Outsource Repairs is not responsible for damage resulting from improper installation, incorrect installation, excessive heat, soldering damage, electrical damage, incorrect connections, physical damage, modification, misuse, or installation into an incompatible device.

Installation of a part does not automatically establish that a subsequently discovered problem was caused by a defect in the part.

If you believe a product supplied by Outsource Repairs is defective, please contact us so the issue can be evaluated.

Modified and Upgraded Products

Certain products sold by Outsource Repairs may be professionally modified, refurbished, upgraded, calibrated, or assembled using original and replacement components.

Examples may include controller logic boards upgraded with TMR joystick modules or other aftermarket components.

Unless specifically stated otherwise, modified products should not be interpreted as new, factory-original assemblies.

Outsource Repairs is an independent repair and parts provider. References to manufacturers, brands, product names, model numbers, and trademarks are used for identification and compatibility purposes.

Mail-In Repair Services

By submitting a device to Outsource Repairs, you authorize us to perform the repair, modification, diagnostic, testing, and related procedures reasonably necessary to complete the service you ordered.

Mail-in repair services are generally processed within the time frame stated on the applicable service listing or Shipping & Returns page. Turnaround estimates are not guaranteed and may be affected by parts availability, diagnostic findings, device condition, shipping delays, or other circumstances.

Mail-in service is available only within the United States. Place your Shopify order first; private mailing instructions and the applicable address are provided after the order is placed. Customers pay inbound shipping. For a successfully completed initial repair, return shipping is included in the advertised service price, paid by Outsource Repairs, with no additional initial return-shipping charge.

Device Condition and Pre-Existing Damage

Electronic devices submitted for repair may contain pre-existing damage, previous repairs, corrosion, missing components, damaged connectors, stripped screws, modified circuitry, weakened plastics, or other conditions that are not immediately visible.

Outsource Repairs is not responsible for pre-existing defects or damage unrelated to the service we perform.

If additional problems are discovered that materially affect the requested repair, we will contact you for approval before performing additional work that would result in additional charges.

Data and Customer Devices

Customers are responsible for backing up important data before submitting a device for service whenever possible.

Although reasonable care is taken when handling customer devices, repair and diagnostic procedures can involve circumstances where stored data may become inaccessible or lost.

Outsource Repairs is not responsible for loss of data except where liability cannot legally be excluded.

Customers should remove unnecessary passwords, personal information, accessories, SIM cards, memory cards, or other items that are not required for the requested service.

Abandoned Devices

Customers are responsible for responding to communications regarding their repair and providing any payment, authorization, shipping information, or other information reasonably necessary to complete or return the device.

Devices that remain unclaimed for an extended period may be considered abandoned where permitted by applicable law.

Before treating a device as abandoned, Outsource Repairs will make reasonable efforts to contact the customer using the contact information associated with the order.

Any handling of abandoned property will be performed in accordance with applicable law.

Returns

Physical product returns are governed by our Shipping & Returns Policy.

New products must be returned in new, unused, and uninstalled condition to qualify for a standard return.

Used products are eligible for return within the applicable 30-day return period.

Installed parts are generally non-returnable. Unused logic boards may be returned according to our Shipping & Returns policy.

Outsource Repairs covers return shipping for verified defective products.

Unsuccessful Mail-In Repairs

If a device cannot be repaired and no repair payment has been collected, we invoice only the cost of returning the unrepaired device and return it after that shipping charge is paid. If repair payment has already been collected, we refund that payment minus the cost of return shipping and return the device. No repair or service charge is collected for an unsuccessful repair unless you separately authorize other approved work. This rule is separate from successful initial repairs and warranty shipping.

Completed Mail-In Service Refunds

Completed mail-in repair and modification services are not eligible for standard returns or refunds once the service has been performed.

If an eligible problem occurs with a repair or modification performed by Outsource Repairs, it will be addressed through the applicable warranty service.

Warranty

Certain products, repairs, and modifications include warranty coverage.

Warranty duration and coverage may vary by product or service.

Warranty coverage does not generally include damage caused by accidents, misuse, improper installation, unauthorized modification, physical damage, liquid damage, electrical damage, or problems unrelated to the product or service originally provided.

Please review our separate Warranty Policy for complete warranty terms.

Shipping

Shipping terms are governed by our Shipping & Returns Policy.

Physical products include free standard shipping where stated.

Private mail-in instructions are provided after your Shopify order is placed. Successful initial repair shipping, unsuccessful repairs and warranty claims follow the separate rules above and in our Shipping & Returns and Warranty policies.

International mail-in repair services are not offered. Physical products may be ordered internationally where configured shipping services support the destination.

Intellectual Property and Trademarks

Content created by Outsource Repairs for this website, including original text, graphics, photographs, branding, product descriptions, and other original materials, may not be copied, reproduced, republished, or commercially distributed without permission except where permitted by law.

Third-party product names, trademarks, logos, and brands belong to their respective owners.

References to companies such as Microsoft, Xbox, Sony, PlayStation, Apple, Samsung, Nintendo, and other manufacturers are used for identification and compatibility purposes.

Outsource Repairs is not affiliated with, authorized by, sponsored by, or endorsed by these manufacturers unless explicitly stated otherwise.

Website Use

You may not use the Outsource Repairs website to:

  • Engage in fraudulent or unlawful activity

  • Attempt unauthorized access to the website or customer accounts

  • Introduce malicious software or interfere with website operation

  • Submit false or misleading information

  • Violate intellectual property or other legal rights

  • Use the website in a manner prohibited by applicable law

We may restrict access where reasonably necessary to protect our customers, website, or business.

Third-Party Services

Our website and business operations may rely on third-party providers, including Shopify, payment providers used for your transaction, USPS, and other service providers.

Outsource Repairs is not responsible for interruptions, outages, delays, or other actions caused by independent third-party services outside of our reasonable control.

Limitation of Liability

To the maximum extent permitted by applicable law, Outsource Repairs will not be liable for indirect, incidental, special, consequential, or similar damages arising from the use of our website, products, or services.

Nothing in these Terms is intended to exclude or limit rights or liabilities that cannot legally be excluded or limited under applicable law.

Governing Law

These Terms of Service are governed by the laws applicable to Outsource Repairs and its operations in the State of Washington, without regard to conflict-of-law principles.

Customers may also have rights under applicable federal, state, local, or international consumer protection laws that cannot be waived by these Terms.

Changes to These Terms

Outsource Repairs may update these Terms of Service. Updates will be published on this page.

Approved mail-in service standards

Mail-in repairs carry a 24-month limited warranty beginning when the customer receives the repaired device. Customers pay warranty shipping both directions unless separately approved. The target is two business days Monday-Friday after receipt, excluding transit time. Physical products normally ship within 24 hours Monday-Friday after payment.

Contact

For questions about these terms, use our Contact page.

Shopify-hosted storefront

Our store is hosted by Shopify. Information is shared with Shopify and other providers to operate services, including Shopify enhanced services that use information from your interactions with this store, other merchants and Shopify. Providers may process information in other countries. See our Privacy Policy for more information and privacy choices.

Terms of Service

These Terms of Service govern your use of the Outsource Repairs website and your purchase or use of products, repair services, modifications, and other services provided by Outsource Repairs.

By accessing our website, placing an order, creating an account, or submitting a device for service, you agree to these Terms of Service.

Products and Services

Outsource Repairs provides electronics repair services, controller modifications and upgrades, replacement parts, upgraded electronic assemblies, repair tools, supplies, and related products.

We reserve the right to modify, discontinue, limit, or refuse products or services where reasonably necessary.

Product descriptions, compatibility information, photographs, specifications, and pricing are provided as accurately as reasonably possible. Customers are responsible for reviewing product compatibility and service requirements before placing an order.

Orders and Payment

Every Shopify order is manually invoiced through Square, which is separate from and not connected to Shopify. Customers do not complete ordinary payment through Shopify. Physical products ship after invoice payment. Mail-in repairs are invoiced after repair completion and returned after invoice payment. You may combine physical products and mail-in services in one order.

Orders may be canceled or refunded if:

  • A product is unavailable

  • An incorrect price or product description was published

  • Payment cannot be processed

  • An order is suspected of fraud or unauthorized activity

  • We determine that we cannot reasonably provide the requested product or service

Prices may change without notice. Changes do not affect orders that have already been completed and paid unless otherwise required by law.

Product Compatibility

Customers are responsible for verifying that replacement parts, logic boards, controller components, tools, and other products are compatible with their device before installation.

Many electronics use different hardware revisions that may appear similar but are not interchangeable.

Product listings identify the models and revisions supported by the specific offering.

Please contact Outsource Repairs before ordering if you are uncertain about compatibility.

Customer-Installed Parts

Installation of electronic components requires appropriate technical knowledge, tools, and procedures.

Outsource Repairs is not responsible for damage resulting from improper installation, incorrect installation, excessive heat, soldering damage, electrical damage, incorrect connections, physical damage, modification, misuse, or installation into an incompatible device.

Installation of a part does not automatically establish that a subsequently discovered problem was caused by a defect in the part.

If you believe a product supplied by Outsource Repairs is defective, please contact us so the issue can be evaluated.

Modified and Upgraded Products

Certain products sold by Outsource Repairs may be professionally modified, refurbished, upgraded, calibrated, or assembled using original and replacement components.

Examples may include controller logic boards upgraded with TMR joystick modules or other aftermarket components.

Unless specifically stated otherwise, modified products should not be interpreted as new, factory-original assemblies.

Outsource Repairs is an independent repair and parts provider. References to manufacturers, brands, product names, model numbers, and trademarks are used for identification and compatibility purposes.

Mail-In Repair Services

By submitting a device to Outsource Repairs, you authorize us to perform the repair, modification, diagnostic, testing, and related procedures reasonably necessary to complete the service you ordered.

Mail-in repair services are generally processed within the time frame stated on the applicable service listing or Shipping & Returns page. Turnaround estimates are not guaranteed and may be affected by parts availability, diagnostic findings, device condition, shipping delays, or other circumstances.

Mail-in service is available only within the United States. Place your Shopify order first; private mailing instructions and the applicable address are provided after the order is placed. Customers pay inbound shipping. For a successfully completed initial repair, return shipping is included in the advertised service price, paid by Outsource Repairs, with no additional initial return-shipping charge.

Device Condition and Pre-Existing Damage

Electronic devices submitted for repair may contain pre-existing damage, previous repairs, corrosion, missing components, damaged connectors, stripped screws, modified circuitry, weakened plastics, or other conditions that are not immediately visible.

Outsource Repairs is not responsible for pre-existing defects or damage unrelated to the service we perform.

If additional problems are discovered that materially affect the requested repair, we will contact you for approval before performing additional work that would result in additional charges.

Data and Customer Devices

Customers are responsible for backing up important data before submitting a device for service whenever possible.

Although reasonable care is taken when handling customer devices, repair and diagnostic procedures can involve circumstances where stored data may become inaccessible or lost.

Outsource Repairs is not responsible for loss of data except where liability cannot legally be excluded.

Customers should remove unnecessary passwords, personal information, accessories, SIM cards, memory cards, or other items that are not required for the requested service.

Abandoned Devices

Customers are responsible for responding to communications regarding their repair and providing any payment, authorization, shipping information, or other information reasonably necessary to complete or return the device.

Devices that remain unclaimed for an extended period may be considered abandoned where permitted by applicable law.

Before treating a device as abandoned, Outsource Repairs will make reasonable efforts to contact the customer using the contact information associated with the order.

Any handling of abandoned property will be performed in accordance with applicable law.

Returns

Physical product returns are governed by our Shipping & Returns Policy.

New products must be returned in new, unused, and uninstalled condition to qualify for a standard return.

Used products are eligible for return within the applicable 30-day return period.

Installed parts are generally non-returnable. Unused logic boards may be returned according to our Shipping & Returns policy.

Outsource Repairs covers return shipping for verified defective products.

Unsuccessful Mail-In Repairs

If a device cannot be repaired and no repair payment has been collected, we invoice only the cost of returning the unrepaired device and return it after that shipping charge is paid. If repair payment has already been collected, we refund that payment minus the cost of return shipping and return the device. No repair or service charge is collected for an unsuccessful repair unless you separately authorize other approved work. This rule is separate from successful initial repairs and warranty shipping.

Completed Mail-In Service Refunds

Completed mail-in repair and modification services are not eligible for standard returns or refunds once the service has been performed.

If an eligible problem occurs with a repair or modification performed by Outsource Repairs, it will be addressed through the applicable warranty service.

Warranty

Certain products, repairs, and modifications include warranty coverage.

Warranty duration and coverage may vary by product or service.

Warranty coverage does not generally include damage caused by accidents, misuse, improper installation, unauthorized modification, physical damage, liquid damage, electrical damage, or problems unrelated to the product or service originally provided.

Please review our separate Warranty Policy for complete warranty terms.

Shipping

Shipping terms are governed by our Shipping & Returns Policy.

Physical products include free standard shipping where stated.

Private mail-in instructions are provided after your Shopify order is placed. Successful initial repair shipping, unsuccessful repairs and warranty claims follow the separate rules above and in our Shipping & Returns and Warranty policies.

International mail-in repair services are not offered. Physical products may be ordered internationally where configured shipping services support the destination.

Intellectual Property and Trademarks

Content created by Outsource Repairs for this website, including original text, graphics, photographs, branding, product descriptions, and other original materials, may not be copied, reproduced, republished, or commercially distributed without permission except where permitted by law.

Third-party product names, trademarks, logos, and brands belong to their respective owners.

References to companies such as Microsoft, Xbox, Sony, PlayStation, Apple, Samsung, Nintendo, and other manufacturers are used for identification and compatibility purposes.

Outsource Repairs is not affiliated with, authorized by, sponsored by, or endorsed by these manufacturers unless explicitly stated otherwise.

Website Use

You may not use the Outsource Repairs website to:

  • Engage in fraudulent or unlawful activity

  • Attempt unauthorized access to the website or customer accounts

  • Introduce malicious software or interfere with website operation

  • Submit false or misleading information

  • Violate intellectual property or other legal rights

  • Use the website in a manner prohibited by applicable law

We may restrict access where reasonably necessary to protect our customers, website, or business.

Third-Party Services

Our website and business operations may rely on third-party providers, including Shopify, payment providers used for your transaction, USPS, and other service providers.

Outsource Repairs is not responsible for interruptions, outages, delays, or other actions caused by independent third-party services outside of our reasonable control.

Limitation of Liability

To the maximum extent permitted by applicable law, Outsource Repairs will not be liable for indirect, incidental, special, consequential, or similar damages arising from the use of our website, products, or services.

Nothing in these Terms is intended to exclude or limit rights or liabilities that cannot legally be excluded or limited under applicable law.

Governing Law

These Terms of Service are governed by the laws applicable to Outsource Repairs and its operations in the State of Washington, without regard to conflict-of-law principles.

Customers may also have rights under applicable federal, state, local, or international consumer protection laws that cannot be waived by these Terms.

Changes to These Terms

Outsource Repairs may update these Terms of Service. Updates will be published on this page.

Approved mail-in service standards

Mail-in repairs carry a 24-month limited warranty beginning when the customer receives the repaired device. Customers pay warranty shipping both directions unless separately approved. The target is two business days Monday-Friday after receipt, excluding transit time. Physical products normally ship within 24 hours Monday-Friday after payment.

Contact

For questions about these terms, use our Contact page.

Shopify-hosted storefront

Our store is hosted by Shopify. Information is shared with Shopify and other providers to operate services, including Shopify enhanced services that use information from your interactions with this store, other merchants and Shopify. Providers may process information in other countries. See our Privacy Policy for more information and privacy choices.