Stage 2 Draft - Shipping & Returns

Physical products and mail-in services have different shipping and return requirements. Review the listing and these terms before ordering.

Physical-product dispatch and delivery

Physical products normally ship within 24 hours Monday-Friday after payment. Orders placed on weekends or holidays are processed on the next business day. Dispatch time is separate from carrier delivery time.

USPS is our primary carrier. Shipping availability, charges and any free-shipping offer depend on the order and destination. Do not assume every order qualifies for free shipping. Review the applicable shipping terms before completing your purchase.

Carrier delivery estimates may be affected by weather, holidays and other delays.

Ordering and payment

Every Shopify order is manually invoiced through Square, which is separate from and not connected to Shopify. Customers do not complete ordinary payment through Shopify. Physical products ship after invoice payment. Mail-in repairs are invoiced after repair completion and returned after invoice payment. You may combine physical products and mail-in services in one order.

Successful mail-in repairs

Mail-in service is available only within the United States. Place your Shopify order first; private mailing instructions and the applicable address are provided after the order is placed. Customers pay inbound shipping. For a successfully completed initial repair, return shipping is included in the advertised service price, paid by Outsource Repairs, with no additional initial return-shipping charge. The Shopify shipping address is your return address. Our target is two business days Monday-Friday after receipt, excluding transit; device condition or parts availability may affect this estimate.

Unsuccessful mail-in repairs

If a device cannot be repaired and no repair payment has been collected, we invoice only the cost of returning the unrepaired device and return it after that shipping charge is paid. If repair payment has already been collected, we refund that payment minus the cost of return shipping and return the device. No repair or service charge is collected for an unsuccessful repair unless you separately authorize other approved work. This rule is separate from successful initial repairs and warranty shipping.

New-product returns

New products may be returned within 30 days of delivery in new, unused and uninstalled condition, including their supplied components and accessories. Items showing use, installation, modification or damage may not qualify for an ordinary return.

Used-product returns

Used physical products may be returned within 30 days of delivery in the same general condition in which they were received.

Installed parts and logic boards

Installed parts are generally non-returnable. Unused logic boards may be returned under this policy. The exception does not make installed or used logic boards eligible for an ordinary return. If you believe a product is defective, contact us for evaluation rather than assuming an ordinary return is unavailable.

Verified defective products

Outsource Repairs covers return shipping for verified defective products. Contact us before shipping the item back. We may request your order number, troubleshooting details or photographs to verify the problem and provide return instructions. Damage caused by misuse or improper installation is not automatically a product defect.

Completed mail-in services and warranty shipping

Completed mail-in repair services are not ordinary product returns. Eligible repair issues are handled through the 24-month warranty. The warranty begins when you receive the repaired device. Customers pay shipping both directions for warranty service unless a different arrangement is specifically approved.

International orders

Physical-product shipping depends on available service to your destination. International customers are responsible for applicable customs/import charges. International mail-in repair services are not offered.

Request help or a return

Contact Outsource Repairs with your order number and a description of the issue before sending an item back. These terms do not remove rights that cannot legally be excluded.

Shipping & Returns

Physical products and mail-in services have different shipping and return requirements. Review the listing and these terms before ordering.

Physical-product dispatch and delivery

Physical products normally ship within 24 hours Monday-Friday after payment. Orders placed on weekends or holidays are processed on the next business day. Dispatch time is separate from carrier delivery time.

USPS is our primary carrier. Shipping availability, charges and any free-shipping offer depend on the order and destination. Do not assume every order qualifies for free shipping. Review the applicable shipping terms before completing your purchase.

Carrier delivery estimates may be affected by weather, holidays and other delays.

Ordering and payment

Every Shopify order is manually invoiced through Square, which is separate from and not connected to Shopify. Customers do not complete ordinary payment through Shopify. Physical products ship after invoice payment. Mail-in repairs are invoiced after repair completion and returned after invoice payment. You may combine physical products and mail-in services in one order.

Successful mail-in repairs

Mail-in service is available only within the United States. Place your Shopify order first; private mailing instructions and the applicable address are provided after the order is placed. Customers pay inbound shipping. For a successfully completed initial repair, return shipping is included in the advertised service price, paid by Outsource Repairs, with no additional initial return-shipping charge. The Shopify shipping address is your return address. Our target is two business days Monday-Friday after receipt, excluding transit; device condition or parts availability may affect this estimate.

Unsuccessful mail-in repairs

If a device cannot be repaired and no repair payment has been collected, we invoice only the cost of returning the unrepaired device and return it after that shipping charge is paid. If repair payment has already been collected, we refund that payment minus the cost of return shipping and return the device. No repair or service charge is collected for an unsuccessful repair unless you separately authorize other approved work. This rule is separate from successful initial repairs and warranty shipping.

New-product returns

New products may be returned within 30 days of delivery in new, unused and uninstalled condition, including their supplied components and accessories. Items showing use, installation, modification or damage may not qualify for an ordinary return.

Used-product returns

Used physical products may be returned within 30 days of delivery in the same general condition in which they were received.

Installed parts and logic boards

Installed parts are generally non-returnable. Unused logic boards may be returned under this policy. The exception does not make installed or used logic boards eligible for an ordinary return. If you believe a product is defective, contact us for evaluation rather than assuming an ordinary return is unavailable.

Verified defective products

Outsource Repairs covers return shipping for verified defective products. Contact us before shipping the item back. We may request your order number, troubleshooting details or photographs to verify the problem and provide return instructions. Damage caused by misuse or improper installation is not automatically a product defect.

Completed mail-in services and warranty shipping

Completed mail-in repair services are not ordinary product returns. Eligible repair issues are handled through the 24-month warranty. The warranty begins when you receive the repaired device. Customers pay shipping both directions for warranty service unless a different arrangement is specifically approved.

International orders

Physical-product shipping depends on available service to your destination. International customers are responsible for applicable customs/import charges. International mail-in repair services are not offered.

Request help or a return

Contact Outsource Repairs with your order number and a description of the issue before sending an item back. These terms do not remove rights that cannot legally be excluded.