Stage 3 Draft - Mail-In Repairs

Professional mail-in electronics repair for your own device. Choose the exact service, place your Shopify order, receive order-specific mailing instructions, then send your device for repair and return.

Find your repair service

Controller upgrades

Choose the Model 1914 TMR mail-in upgrade service for your own Xbox Series X/S controller. Place your Shopify order first, then receive the applicable mailing address and instructions. U.S. mail-in service only.

Explore controller upgrades by model. A mail-in service does not include a replacement device unless expressly stated.

Payment and repair outcomes

Every order is manually invoiced through Square, separate from Shopify. Physical products ship after invoice payment; mail-in repairs are invoiced after completion and returned after payment. Mixed orders are allowed. You pay inbound mail-in shipping; successful initial repair return shipping is included in the service price and paid by Outsource Repairs. If repair fails before payment, only return shipping is invoiced and the device returns after that charge is paid; if repair payment was collected, it is refunded minus return shipping. No unsuccessful repair/service charge applies unless other work is separately authorized. Warranty shipping is separate; customers pay both directions unless separately approved. See Shipping & Returns.

Before shipping

We provide the applicable address and instructions after your Shopify order is placed. International mail-in repair services are not offered. Our target is two business days Monday–Friday after receipt, excluding transit time and any service-specific exceptions.

Mail-in repairs carry a 24-month limited warranty beginning when you receive the repaired device. Customers pay warranty shipping both directions unless separately approved.

Mail-In Instructions · Warranty · Contact form

Mail-In Repairs

Choose a service for your exact device, place your order, then receive private mailing instructions. U.S. mail-in services only.

Electronics repairs

Browse supported Amazon, Apple, Motorola, Nintendo and Samsung services below. Match the exact device and repair to its listing.

Choose your device

Supported electronics repairs

Model 1914 mail-in workflow

Place your Shopify order, then receive private mailing instructions. Your shipping address is the return address. Every order is manually invoiced through Square, separate from Shopify; mixed orders are allowed. Physical products ship after invoice payment. Mail-in repairs are invoiced after completion and returned after payment. You pay inbound shipping. Successful initial return shipping is included in the service price and paid by Outsource Repairs.

If repair fails before payment, only return shipping is invoiced; the device returns after that charge is paid. If repair payment was collected, it is refunded minus return shipping. No unsuccessful repair/service charge applies unless other work is separately authorized. See Shipping & Returns below.

Warranty shipping is separate: customers pay shipping both directions for warranty service unless separately approved. The 24-month limited repair warranty begins when you receive the repaired device.

Ordering, compatibility & support details

Professional mail-in electronics repair for your own device. Choose the exact service, place your Shopify order, receive order-specific mailing instructions, then send your device for repair and return.

Find your repair service

Controller upgrades

Choose the Model 1914 TMR mail-in upgrade service for your own Xbox Series X/S controller. Place your Shopify order first, then receive the applicable mailing address and instructions. U.S. mail-in service only.

Explore controller upgrades by model. A mail-in service does not include a replacement device unless expressly stated.

Payment and repair outcomes

Every order is manually invoiced through Square, separate from Shopify. Physical products ship after invoice payment; mail-in repairs are invoiced after completion and returned after payment. Mixed orders are allowed. You pay inbound mail-in shipping; successful initial repair return shipping is included in the service price and paid by Outsource Repairs. If repair fails before payment, only return shipping is invoiced and the device returns after that charge is paid; if repair payment was collected, it is refunded minus return shipping. No unsuccessful repair/service charge applies unless other work is separately authorized. Warranty shipping is separate; customers pay both directions unless separately approved. See Shipping & Returns.

Before shipping

We provide the applicable address and instructions after your Shopify order is placed. International mail-in repair services are not offered. Our target is two business days Monday–Friday after receipt, excluding transit time and any service-specific exceptions.

Mail-in repairs carry a 24-month limited warranty beginning when you receive the repaired device. Customers pay warranty shipping both directions unless separately approved.

Mail-In Instructions · Warranty · Contact form

Need help choosing? Use our Contact form. Mail-In Instructions · Shipping & Returns · Warranty