Stage 2 Draft - Warranty

Warranty coverage depends on the product or service purchased. This page explains mail-in repair coverage and how to request help.

Mail-in repairs

Mail-in repairs include a 24-month limited warranty on the component repaired or replaced and the labor associated with that repair. Coverage begins when the customer receives the repaired device.

The warranty applies to the repair or modification performed by Outsource Repairs, not unrelated components or later failures elsewhere in the device. If the repaired component or workmanship develops a covered problem, contact us for evaluation and warranty instructions.

Warranty shipping

The customer pays shipping both directions for warranty service unless Outsource Repairs specifically approves a different arrangement. Contact us before shipping a device back.

Successful initial repair return shipping is included in the service price. Unsuccessful initial repairs follow the separate Shipping & Returns policy: unpaid repairs incur only a return-shipping invoice, paid before return; paid repairs receive a refund minus return shipping. No unsuccessful repair/service charge applies unless other work is separately authorized. These initial-repair rules do not replace warranty shipping.

What is not normally covered

Warranty coverage does not generally include accidental damage, misuse, improper installation, unauthorized modification, physical or liquid damage, electrical damage, or issues unrelated to the original product or service. These limits do not remove rights that cannot legally be excluded.

Physical products and defective-item returns

Any item-specific warranty is stated in the applicable listing. A physical product's return eligibility is separate from a mail-in repair warranty. Outsource Repairs covers return shipping for verified defective products under the Shipping & Returns policy.

Request warranty support

Use our Contact page with your order number, device model, a description of the issue, and when it began. We may request troubleshooting information or photographs. Follow the return instructions we provide.

Completed mail-in repairs are handled through this warranty process rather than ordinary product returns.

Repair fixtures and tools

Repair fixtures and tools carry the warranty specified in the individual listing.

Warranty

Warranty coverage depends on the product or service purchased. This page explains mail-in repair coverage and how to request help.

Mail-in repairs

Mail-in repairs include a 24-month limited warranty on the component repaired or replaced and the labor associated with that repair. Coverage begins when the customer receives the repaired device.

The warranty applies to the repair or modification performed by Outsource Repairs, not unrelated components or later failures elsewhere in the device. If the repaired component or workmanship develops a covered problem, contact us for evaluation and warranty instructions.

Warranty shipping

The customer pays shipping both directions for warranty service unless Outsource Repairs specifically approves a different arrangement. Contact us before shipping a device back.

Successful initial repair return shipping is included in the service price. Unsuccessful initial repairs follow the separate Shipping & Returns policy: unpaid repairs incur only a return-shipping invoice, paid before return; paid repairs receive a refund minus return shipping. No unsuccessful repair/service charge applies unless other work is separately authorized. These initial-repair rules do not replace warranty shipping.

What is not normally covered

Warranty coverage does not generally include accidental damage, misuse, improper installation, unauthorized modification, physical or liquid damage, electrical damage, or issues unrelated to the original product or service. These limits do not remove rights that cannot legally be excluded.

Physical products and defective-item returns

Any item-specific warranty is stated in the applicable listing. A physical product's return eligibility is separate from a mail-in repair warranty. Outsource Repairs covers return shipping for verified defective products under the Shipping & Returns policy.

Request warranty support

Use our Contact page with your order number, device model, a description of the issue, and when it began. We may request troubleshooting information or photographs. Follow the return instructions we provide.

Completed mail-in repairs are handled through this warranty process rather than ordinary product returns.

Repair fixtures and tools

Repair fixtures and tools carry the warranty specified in the individual listing.